Privacy Policy

In the frame of the use of its services and in particular the services accessible on its website, Fleur de Roy Inc. , as a data controller, may collect and process your personal data.

We are committed to complying with privacy rules of potential customers and visitors to our website.

All the data processing implemented in the frame of the accessible services comply with applicable regulations for the protection of personal data, including:

• the Personal Information Protection and Electronic Documents Act (PIPEDA) in Canada
• and, where applicable, the General Data Protection Regulation (EU) 2016/679 (GDPR)

Fleur de Roy Inc. undertakes to provide a high level of protection of the data of its customers, potential customers, website, mobile site, and online store, and mobile app users, and any other person for which it processes data.

Fleur de Roy Inc. undertakes to comply with the regulations which apply to all the data processing it implements: 

• Your data is treated in a licit and transparent manner; 
• Your data is collected for defined, explicit and legitimate purposes and is not processed at a later date in a way which is incompatible with these purposes; 
• Your data is kept in an appropriate and pertinent manner and is limited to what is necessary with regard to the purposes for which it is processed;
• Your data is accurate, up-to-date and all reasonable measures are taken to ensure that any data that is incorrect with regard to the purposes for which it is processed is deleted or corrected as soon as possible.

Fleur de Roy Inc. strives to implement the appropriate technical and organizational measures to ensure a level of security that is adapted to the inherent risk of its processing operations, comply with regulatory requirements and protect the rights and data of the people concerned when designing processing operations.

Furthermore, Fleur de Roy Inc. selects service providers and subcontractors that are expected to maintain an appropriate level of protection for personal data.

The personal data we collect varies according to the purpose of the collection and the service we provide. In general, we may be required to directly collect the following categories of data:

1. personal contact details such as your surname, first name, email address, postal address and telephone number(s);
2. the login details used to access your online account, or the username and password. We require this to create an account for your personal use;
3. exchanges with you, which may include details of conversations via chat, the consumer service;
4. demographic data, such as your age, gender and lifestyle preferences (among other things your favorite products and your interest in them);
5. browsing history, such as pages visited, date of visit, location when visiting, and IP address;
6. Data concerning payment when a purchase or a booking is made:

Payment transactions are processed by third-party providers (such as TicketSpice). Fleur de Roy Inc. does not store full payment card details.

We may also collect personal data about you indirectly when you share content on social media, websites, stores or apps about our products and services, or when you reply to our posts and our promotional advertisements on social media.

Fleur de Roy Inc. does not collect or process the data of children under 18 years without the prior consent of parents or persons with parental authority.

If data concerning children is collected via our website, mobile site, online store and mobile apps, parents or persons with parental authority have the possibility of opposing this by contacting us at the address indicated at the bottom of this page.

In the frame of our relationship, you may be required to send us your data using different methods and, in particular, our website while you are browsing the Internet, making purchases or bookings, completing various data collection forms, subscribing to the e-newsletter, submitting an application, posting your comments on our social media pages, making any form of contact with our establishment, or sending us your data in any way.

The IP address is a series of numbers that is assigned automatically to your computer by your Internet access provider each time you log in. Every time you send a request to the website, our servers make a record of your visit. We collect IP addresses with a view to analyzing trends on the website. We do not send any data that allows you to be identified, which means that your session will be saved but will remain anonymous for us.

We may use your IP address in cooperation with your Internet access provider in order to identify you in the case of having to apply conditions of use to protect our services and clients, or in order to comply with laws in force.

In order to constantly improve the quality of our services proposed on our website, mobile site, online store and mobile apps, and their suitability with your needs, Fleur de Roy Inc. may use “cookies”, text files that serve to identify your terminal when you log in to one of our services.

The deposit of cookies or tracers on your terminal (computer, tablet, smartphone, etc.) allows Fleur de Roy Inc. to collect information and personal data according to how you configure your terminal.

Types of cookies used:

1. Cookies essential for using the website They allow you to use the main functions of the website, such as the purchase or reservation of services for example. If you deactivate cookies, you will no longer benefit from these functions.
   The data stored cannot be used for commercial purposes.
2. Site performance cookies Performance cookies allow us to optimize our website and detect any technical problems that you may encounter.
   They allow us to collect data about the way in which you use the website, in particular the number of visits per page, the number of error messages displayed, the time spent on a page, or the number of clicks on a zone on the website. The data stored cannot be used for commercial purposes.
3. Functional cookies
   These cookies allow the website to memorize the choices that you made (such as your username, the language or the region where you are located) and provide more precise and personal characteristics. These cookies can also be used to memorize the changes made by the user, such as the size of the text or the font. They may also be used to provide the services that you have requested, such as watching a video or leaving a comment on a blog. The data collected by these cookies may be made anonymous and cannot track your browsing activity on other sites.
   By using our website, you agree to receive this type of cookie on your device.
4. Advertising marketing cookies
   These cookies collect data about your Internet browsing habits in order to offer you adverts that are adapted to you and your centers of interest. They also allow you to limit the number of times that you see an advert and help us to assess the effectiveness of our advertising campaigns. In general, they are installed by advertising networks with the website operator’s authorization. They memorize visits made on a website and share this information with other companies (advertisers for example). Targeted or advertising cookies are often linked to the functions of the site provided by the partner company.
   The data is collected and shared with third parties in order to offer audience targeting and optimization solutions for advertisers and editors. No personal data is collected and an individual cannot be identified using the data collected.
5. Cookies from third-party websites and social media Our website contains links and/or content that transfer users to other websites and social media and we do not know what cookies are used by these. To find out more, please consult the information provided by these third-party websites and social media about their own cookies.

We undertake to protect your privacy by following  these principles:

• We do not associate cookies with data that allows you to be directly and personally identified. Cookies do not, by themselves, provide your address, date of birth, telephone number or other information that can be used to directly identify you.
• We do not provide personal information to advertisers or third-party websites for their own marketing purposes without your consent.

If your computer or your mobile device is used by several people, or if it has several Internet browsers, it is possible that the content displayed to other users matches your preferences. You may modify your browser’s settings if you wish.

For further information about how cookies work and targeted advertising, you may consult guidance provided by your local data protection authority or other reliable online resources.

Our website, mobile site, online store and mobile apps may contain links redirecting users to third-party websites. We decline any responsibility for the collection, use, management sharing, or disclosure of data and information by these third-parties.

The communication of data on third-party websites is governed by the privacy policy and conditions of use of these websites. We recommend that you read the privacy policies of these websites before submitting your personal details.

Our website and services rely on third-party providers, including:

• TicketSpice for ticket sales and payment processing
• Google services (such as reCAPTCHA) for security

These providers may process your data in accordance with their own privacy policies.

Your data is used mainly for the purpose of making reservations and purchases (provision of services, specific services and products), canvassing, loyalty creation, activity organization, information, sales, satisfaction surveys, organization of competitions, new services and products designed to improve your customer experience in our establishment, statistical studies, recruitment, after-sales services, processing your requests and/or complaints. Apart from cases in which your consent has been obtained (in particular for communicating personalized offers), the processing of your data for purposes other than those mentioned above is necessary, in particular:

• For ensuring the implementation of the service contract; 
• For complying with a legal obligation; 
• For the purpose of legitimate purposes pursued by our establishment in particular developing new services and offers, improving the customer service, etc.).

More specifically, your data is used:

• To allow you to benefit from all the services available on our establishment’s website, mobile site, store and mobile apps: e-newsletter, management of bookings, support and complaints, etc.
• In order to allow you to browse our websites; 
• To match our information, notifications, offers and other forms of services to your interests as best as possible;
• To facilitate the completion of administrative formalities concerning the booking and purchase.

Fleur de Roy Inc. undertakes to store your data for a period that does not exceed that required for the purposes for which they are processed.

The storage periods are defined according to the processing purposes implemented by Fleur de Roy Inc. and, in particular, take account of the legal provisions which apply imposing a precise storage period for certain categories of data, any limitation periods that apply, as well as the relevant data protection guidelines.

The data collected on our website, mobile site, online store and mobile apps are likely to be communicated to our internal staff or to its ancillary service providers (sub-contractors, service providers, banks), in the frame of the completion of all or some of the services listed above. We remind you that in this context, Fleur de Roy Inc. asks its providers to set up strict privacy and protection measures for this data.

Your data may be transferred and processed outside of Canada, including in the United States (e.g., TicketSpice) and in France (website hosting).

In accordance with the regulations which apply in the field of data protection, you may, at any time, exercise your right to access, rectify and delete your personal data as well as your right of limit and oppose processing and the portability of your personal data.

Furthermore, you have the legal right to define directives concerning the management of your data after your death.

Also, any person who is a minor at the time when the data was collected may obtain the deletion of it as soon as possible.

These rights may be exercised by writing to the following address:

Fleur de Roy Inc.
6711 Angler Line
Dover Centre, ON
N0P 1L0
Canada
info@fleurderoy.com

In this frame, we ask you to accompany your request with the elements needed to identify you (surname, first name, email) as well as any other information needed to confirm your identity.

You may also have the right to lodge a complaint with a competent data protection authority, depending on your place of residence.

Ensuring the security and confidentiality of personal data that you entrust to us is a priority for Fleur de Roy Inc. Thus, we implement all the technical and organizational measures appropriate to the nature, scope and context of the personal data that you communicate to us and the risks presented by their processing, in order to preserve the security of your data and, in particular, prevent its destruction, loss, alteration, disclosure, intrusion or unauthorized access, whether accidental or unlawful.

We rely on secure third-party payment providers using up-to-date technologies to process online transactions.

Fleur de Roy Inc. does its utmost to combat identity theft on the Internet. Measures may be implemented by our service providers to help detect fraudulent transactions.

The security and confidentiality of personal data also depend on good practices by users. We therefore ask you to avoid communicating your password to third parties, to systematically log out of your accounts (especially when using shared devices), and to close your browser window after your session. This helps prevent unauthorized access to your personal data.

For any further questions about this policy or the way in which Fleur de Roy Inc. processes your personal data, please contact us at the following address: info@fleurderoy.com

Fleur de Roy Inc. reserves the right to adapt the data protection policy. A link to this Declaration is available on the home page of our website.

Users may register with applicable do-not-call registries in their jurisdiction.